Frequently Asked Questions

SafariBrew specializes in premium African coffee and tea sourced directly from small-scale farmers across the continent. Our products are:

• Single-origin and traceable to specific farms and regions
• Ethically sourced with fair trade practices
• Freshly roasted in small batches to ensure optimal flavor
• Sustainably grown using traditional African farming methods
• Carefully curated to showcase the unique terroir of African coffee regions

We roast our coffee beans to order, ensuring maximum freshness. Your coffee is typically roasted within 2-3 days of shipping and will arrive within 5-7 days of roasting. Each bag includes a roast date so you know exactly when your coffee was prepared.

For optimal flavor, we recommend consuming our coffee within 2-4 weeks of the roast date, though it remains good for up to 6 weeks when stored properly in a cool, dry place.

Our tea collection features premium African varieties including:

• Rooibos: Naturally caffeine-free red bush tea from South Africa
• Honeybush: Sweet, aromatic herbal tea with natural honey notes
• Moringa: Nutrient-rich superfood tea with earthy flavors
• Ethiopian Highland Tea: High-altitude black tea with complex flavors
• Kenyan Purple Tea: Antioxidant-rich purple tea with unique properties
• Traditional Blends: Custom blends combining multiple African tea varieties

Yes! We are committed to ethical sourcing and sustainability. Many of our products are certified organic and fair trade. Look for these certifications on individual product pages:

• USDA Organic certification
• Fair Trade Certified
• Rainforest Alliance Certified
• Direct Trade partnerships with farmers

Even our non-certified products are sourced using ethical practices that ensure fair compensation for farmers and sustainable farming methods.

We offer several grind options to match your brewing method:

• Whole Bean: For maximum freshness (recommended)
• Coarse Grind: Perfect for French press and cold brew
• Medium Grind: Ideal for drip coffee makers and pour-over
• Fine Grind: Best for espresso machines and Moka pots
• Extra Fine: For Turkish coffee preparation

We recommend purchasing whole beans and grinding just before brewing for the best flavor experience.

We offer several shipping options to meet your needs:

• Standard Shipping (5-7 business days): $5.99
• Expedited Shipping (2-3 business days): $12.99
• Express Shipping (1-2 business days): $19.99
• Free Standard Shipping: On orders over $50

All orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

Yes, we ship to most countries worldwide! International shipping rates vary by destination and are calculated at checkout. Please note:

• International orders may be subject to customs duties and taxes
• Delivery times range from 7-21 business days depending on location
• Some countries have restrictions on coffee and tea imports
• We're not responsible for customs delays or additional fees

Contact us if you have questions about shipping to your specific country.

Tracking your order is easy:

• You'll receive a shipping confirmation email with tracking number
• Click the tracking link in the email to see real-time updates
• Log into your account and view order status in "My Orders"
• Use our order tracking page with your order number

If you don't receive tracking information within 2 business days of placing your order, please contact our customer service team.

We take full responsibility for packages until they reach you safely:

• Damaged packages: Contact us immediately with photos of the damage
• Lost packages: We'll investigate with the carrier and provide a replacement
• Stolen packages: File a police report and contact us for assistance
• Wrong address: Contact us within 24 hours to redirect if possible

We'll work quickly to resolve any shipping issues and ensure you receive your order.

We want you to be completely satisfied with your purchase. Our return policy includes:

• 30-day return window: From the date of delivery
• Unopened products: Full refund for unopened items in original packaging
• Quality issues: Full refund or replacement for defective products
• Satisfaction guarantee: If you're not happy, we'll make it right

Due to the nature of food products, we cannot accept returns of opened coffee or tea unless there's a quality issue.

Starting a return is simple:

• Log into your account and go to "My Orders"
• Find your order and click "Request Return"
• Select the items and reason for return
• Print the prepaid return label we provide
• Package items securely and ship back to us

Alternatively, contact our customer service team at support@safaribrew.com or call 1-800-SAFARI-1 for assistance.

Refund processing times depend on the payment method:

• Credit/Debit Cards: 3-5 business days after we receive the return
• PayPal: 1-2 business days after processing
• Store Credit: Immediate upon return processing

You'll receive an email confirmation once your refund has been processed. If you don't see the refund in your account after the expected timeframe, please contact your bank or payment provider.

Yes! We offer exchanges for:

• Different grind sizes for the same coffee
• Different roast levels of the same origin
• Size changes (e.g., 12oz to 2lb bags)
• Product substitutions of equal or lesser value

To request an exchange, follow the same return process but select "Exchange" as your reason. We'll send the replacement item as soon as we receive your return.

No, you can checkout as a guest. However, creating an account offers many benefits:

• Faster checkout for future orders
• Order history and tracking
• Saved addresses and payment methods
• Exclusive member discounts and early access to new products
• Personalized product recommendations
• Subscription management for regular deliveries

Creating an account is free and takes less than a minute!

If you've forgotten your password:

• Go to the login page and click "Forgot Password"
• Enter your email address
• Check your email for a password reset link
• Click the link and create a new password
• Log in with your new password

If you don't receive the reset email within 10 minutes, check your spam folder or contact customer service.

We process orders quickly, but you may be able to make changes:

• Within 1 hour: Contact us immediately to modify or cancel
• Before shipping: Changes may be possible depending on order status
• After shipping: You'll need to return items for refund/exchange

Contact customer service at support@safaribrew.com or call 1-800-SAFARI-1 as soon as possible for the best chance of modifying your order.

Our subscription service ensures you never run out of your favorite coffee or tea:

• Flexible delivery: Choose weekly, bi-weekly, or monthly deliveries
• Subscriber discounts: Save 10% on all subscription orders
• Easy management: Skip, pause, or modify deliveries anytime
• Free shipping: All subscription orders ship free
• No commitment: Cancel anytime with no fees

Manage your subscription through your account dashboard or contact customer service for assistance.

We accept all major payment methods for your convenience:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna, Afterpay (for orders over $35)
• Gift Cards: SafariBrew gift cards and store credit

All payments are processed securely using industry-standard encryption.

Absolutely! We take payment security very seriously:

• SSL Encryption: All data is encrypted during transmission
• PCI Compliance: We meet all industry security standards
• Secure Storage: Payment information is tokenized and never stored
• Fraud Protection: Advanced fraud detection systems
• Regular Audits: Third-party security assessments

We never store your full credit card information on our servers.

Payment declines can happen for several reasons:

• Insufficient funds: Check your account balance
• Incorrect information: Verify card number, expiration, and CVV
• Address mismatch: Ensure billing address matches your card
• Bank security: Your bank may have flagged the transaction
• Card restrictions: Some cards don't allow online purchases

Try a different payment method or contact your bank if the issue persists.

Yes! SafariBrew gift cards make perfect gifts for coffee and tea lovers:

• Digital delivery: Instant email delivery available
• Multiple amounts: $25, $50, $100, or custom amounts
• No expiration: Gift cards never expire
• Easy redemption: Use at checkout or in-store
• Check balance: View remaining balance in your account

Gift cards can be purchased online and are delivered via email with a personalized message.

Proper storage is essential for maintaining freshness:

Coffee Storage:

• Keep in original bag with one-way valve, or airtight container
• Store in cool, dry place away from light and heat
• Avoid refrigerator or freezer (causes condensation)
• Grind just before brewing for best flavor

Tea Storage:

• Store in airtight containers away from light
• Keep away from strong odors and spices
• Room temperature storage is ideal
• Use within 2-3 years for best quality

Currently, SafariBrew operates as an online-only retailer, allowing us to:

• Offer competitive pricing by reducing overhead costs
• Maintain the freshest inventory with faster turnover
• Serve customers nationwide and internationally
• Focus on sourcing the best African coffee and tea

We do participate in coffee festivals and farmers markets throughout the year. Follow our social media for event announcements where you can meet our team and sample our products!

We're here to help! Contact us through any of these methods:

• Email: support@safaribrew.com (24-48 hour response)
• Phone: 1-800-SAFARI-1 (Mon-Fri, 9 AM - 6 PM EST)
• Live Chat: Available on our website during business hours
• Contact Form: Fill out the form on our Contact page
• Social Media: Message us on Instagram or Facebook

For fastest response, email us with your order number and detailed description of your question or concern.

Yes! We offer wholesale pricing for:

• Cafes and Restaurants: Custom blends and regular supply
• Corporate Clients: Office coffee services and gifts
• Retail Partners: Reseller programs for stores
• Event Planners: Large quantity orders for events

Contact our wholesale team at wholesale@safaribrew.com for pricing and minimum order requirements. We also offer private labeling services for custom branding.

Supporting African farmers is at the heart of our mission:

• Direct Trade: We work directly with farmers, eliminating middlemen
• Fair Pricing: Farmers receive premium prices for their quality crops
• Long-term Partnerships: Multi-year contracts provide stability
• Education Programs: We fund agricultural training and equipment
• Community Investment: 2% of profits support local infrastructure projects
• Sustainability: Promoting organic and environmentally friendly farming

When you buy from SafariBrew, you're directly supporting African farming communities and their economic development.